Refund policy
Return & Refund Policy
We want you to love your HerMotion order. If there’s an issue with your order, please review our return policy below.
Returns
We accept returns within 14 days of delivery for eligible items.
To be eligible for a return:
- Items must be unused, unworn, unwashed, and in original packaging
- Items must be in the same condition you received them
- Proof of purchase or order number is required
Non-returnable items
For hygiene and safety reasons, certain items are final sale and cannot be returned or refunded. This includes:
- Feminine care / personal care products
- Opened beauty or hygiene items
- Any item marked final sale
Damaged, defective, or incorrect items
If your item arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery at your business email here with:
- Your order number
- A description of the issue
- Clear photos of the item and packaging
We’ll review the issue and work with you on a replacement, store credit, or refund if approved.
Refunds
Once your return is received and inspected, we’ll notify you if your refund has been approved.
If approved, refunds will be issued to your original payment method. Please allow 5–10 business days for your bank or payment provider to process the refund.
Return shipping
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
Contact
For return or refund questions, please contact us at hermotion11@gmail.com