1. How can I track my order?
Answer:
Once your order has shipped, you’ll receive a confirmation email with your tracking information. You can also use our Track Your Order page by entering your order number and email address or your tracking number.
2. How long does shipping take?
Answer:
Orders are typically processed within 1–3 business days. Shipping usually takes 7–15 business days, depending on your location. Delivery times may vary during holidays or periods of high demand.
3. I entered the wrong shipping address. What should I do?
Answer:
Please contact us as soon as possible. If your order hasn’t been processed yet, we’ll do our best to update your shipping address.
4. My tracking hasn’t updated. Is something wrong?
Answer:
Tracking information may take 24–72 hours to update after your order ships. If you haven’t seen any updates after 72 hours, please contact our support team.
5. What if my package is lost or arrives damaged?
Answer:
If your order is lost in transit or arrives damaged, contact us with your order number and photos (if applicable). We’ll work with you to find the best solution.
6. Can I return or exchange my order?
Answer:
We accept returns on eligible items within 30 days of delivery. Items must be unused and in their original condition. Please review our Return Policy or contact us for assistance.
7. How can I contact HerMotion?
Answer:
If you have any questions, you can reach our support team by email. We aim to respond within 24–48 business hours.